Shipping Policy

Last Updated: 23/12/2025

At NaM Sons, we aim to ensure timely, safe, and reliable delivery of our healthcare and wellness products across Pakistan. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from namsons.com or through our official WhatsApp channel.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Locations

Currently, NaM Sons delivers across Pakistan.

Nationwide delivery to major cities and selected remote areas

Delivery availability may vary depending on courier service coverage

International shipping will be introduced in future phases.

2. Order Processing Time

Orders are usually processed within 1–2 working days after confirmation

Orders placed on weekends or public holidays will be processed on the next working day

Order confirmation is completed via phone call or WhatsApp (for COD orders)

3. Delivery Timeframe

Estimated delivery times within Pakistan:

Major cities: 2–4 working days

Other cities/remote areas: 3–7 working days

Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be clearly communicated at the time of order confirmation

Charges may vary depending on location, order size, and courier service

Any promotional free-shipping offers will be clearly mentioned

5. Cash on Delivery (COD)

NaM Sons offers Cash on Delivery (COD) across Pakistan.

Customers are required to pay the full amount at the time of delivery

Please ensure availability to receive and pay for the order

Failure to accept COD orders without valid reason may result in future order restrictions.

6. Courier Partners

We work with reliable third-party courier services to deliver your orders safely.

Courier partners are selected based on reliability and coverage

NaM Sons is not responsible for delays caused by courier companies beyond our control

7. Incorrect Address or Contact Information

Please ensure that you provide accurate and complete shipping details.

NaM Sons is not responsible for delivery failures due to incorrect addresses or unreachable contact numbers

Additional shipping charges may apply for re-dispatch due to incorrect information

8. Damaged or Missing Packages

If your package arrives damaged or items are missing:

Report the issue within 48 hours of delivery

Share clear images or videos as proof via WhatsApp (03435164285)

Claims reported after the specified timeframe may not be accepted.

9. Order Tracking

Tracking details will be shared with customers where available

Customers may contact us via WhatsApp for order status updates

10. Shipping Delays

Shipping delays may occur due to:

Weather conditions

Courier service disruptions

National holidays

Unforeseen logistical issues

NaM Sons appreciates your patience in such situations.

11. Policy Updates

NaM Sons reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will be effective immediately upon posting on this page.

12. Contact Information

For shipping-related questions or support, please contact us:

NaM Sons
📍 Islamabad, Pakistan
📞 WhatsApp: 03435164285
🌐 Website: namsons.com

NaM Sons – Your Health, Our Responsibility